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elitecare
Service Plans
elitecare  warrantee
elitecare Bronze
elitecare Gold
elitecare Platinum
elitecare Custom
Call Window
8:30AM to 5:00PM
8:30AM to 5:00PM
24 Hours
24 Hours
Negotiable
Fault Call Acknowledge
Within 4 Hours
Within 1 Hour
Within 1 Hour
Within 1 Hour
Negotiable
Call Logging via 0800 4 ASNET
Included
Included
Included
Included
Negotiable
Access to interactive Web based fault call management system
Not Included
Included
Included
Included
Negotiable
On Site response (Main Centre)
Not Included

Within 4 hours
Within 4 hours
Within 2 hours
Negotiable
On Site response (Other)
Not Included
Within 4 hours
Within 4 hours
Within 4 hours
Negotiable
On Site Cost
Not Included
Included
Included
Included
Included
Access to Asnet Spares
Not Included
Guaranteed
Guaranteed
Guaranteed
Guaranteed
Replacement Parts Cost
Included
Included
Included
Included
Included
Module Repair Cost
Included
N/A
N/A
N/A
N/A
After Hours Service
Not guaranteed
Not guaranteed
24 x 7
24 x 7
Negotiable
Monthly Call Statistics
Not Included
Included
Included
Included
Included
Remote Diagnostic
Not Included
Included
Included
Included
Included
Software Maintenance Releases
90 days
Included
Included
Included
Included
Term
12 Months
12 Months or Quarterly
12 Months or Quarterly
12 Months or Quarterly
12 Months or Quarterly
Renewal
N/A
Automatic
Automatic
Automatic
Automatic
asnet Limited
   
Level 4, Featherston House
119-123 Featherston Street
PO Box 2652
Wellington 6140
Phone: +64 4 4711287
Fax: +64 4 4732403
asnetsales@asnet.co.nz
 
Our Solution
 
VOIP Gateway
Wireless
Content Control
Security
 
 
 
Our Support
 
Elitecare Programs
Log a Fault With Us
Managed Services
Client Login
Track a Fault
 
 
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